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Blue Hill Country Club

Catering Coordinator

Canton, Massachusetts•Full-time
$20 - $33 hourly
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About the Job
Summary:
  • Blue Hill Country Club.
  • Job Title: Catering Coordinator.
  • Effective Date: 12/01/2026.
  •  Department: Catering/F&B | FLSA Status: Non-exempt.
  • Reports To: Director of Catering Sales  & Director of Tournaments & Sales.

POSITION OBJECTIVE:
The Catering Coordinator assists the Director of Catering Sales as well as Director of Tournaments & Sales and is responsible for coordinating banquet and catering activities related to sales, marketing, catering events and assist in selling, planning, organizing, and managing events as necessary, following up with clients, with a strong focus on quality standards, and service delivery.
JOB FUNCTION AND DUTIES:
  • Work in conjunction with the Director of Catering Sales to organize and coordinate day-to-day sales and catering activities.
  • Build and maintain relationships with existing members, future members, and new clients to assist in enabling future bookings.
  • Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
  • Assist in the maintenance of member/guest/client satisfaction and database to include prospective client information.
  • Maintain daily, well-documented sales information, resulting in superior account service and increased revenues.
  • Assist in preparing marketing packets, compiling lead data, and executing social media promotions for catering-related events.
  • Prompt follow-up on all client calls and requests in an efficient and expedient manner.
  • Work closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
  • Assist in coordinating the preparation, organization, and implementation of promotional and marketing events to be scheduled at the Club.
  • Coordinate and schedule with Members to produce programs, and calendars, ensure deadlines are met, and work with members to release event information.
  • Assist in coordinating the completion and receipt of all client documents required for catering events.
  • Assist in producing and distributing BEOs and flyers for Member events.
  • Ensure that event specifications are communicated and executed for a successful event experience for the member and their guest.
  • Participate in site visits and planning meetings for upcoming member events.
  • Listen to member/guest/client concerns and complaints and report them to the Director of Catering Sales.
  • Communicate effectively and respectfully with Members, guests, clients, vendors, and employees.
  • Maintain regular attendance in compliance with the Club’s standards, as required by scheduling, which will vary according to the needs of the Club.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Attend Banquet Event Order (BEO) meetings as directed.
  • Attend events as schedule allows with guidance from Director of Catering Sales.
  • Perform other duties as assigned.

EDUCATION/EXPERIENCE/SKILLS:
  • Minimum two years of catering operations experience.
  • High School diploma required.
  • Strong written and oral communication skills.
  • Effective time management and multi-tasking skills.
  • Being an effective listener, before acting is essential.
  • Exceptional interpersonal and member/guest/client relation skills.
  • Must work in a safe, prudent, and organized manner.
  • Proficient in Outlook, internet applications, Microsoft Office Suite, and POS systems or catering programs.
  • Ability to prepare invoices and maintain a filing system.
  • Demonstrated results-oriented and capable of managing own time and working with minimal direction.
  • Excellent team player with the ability to work hands-on in a fast-paced environment.

PHYSICAL AND MENTAL DEMANDS:
  • Must be able to sit and stand for prolonged periods of time.
  • Requires the ability to perform a variety of tasks that will require some strenuous physical efforts, such as carrying, reaching, pushing, pulling, reaching, bending, stretching, kneeling, stooping, or occasionally moving objects weighing up to 30 pounds.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

TYPICAL WORKING CONDITIONS:
Work is performed in an indoor/outdoor setting. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Moderate noise level in the work environment. Varying schedule to include evenings, holidays, and extended hours as business dictates.
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